Shipping and Returns

Shipping

All products purchased at voiceovercoach.com.au are sold as non-tangible irrevocable goods and therefore shipping is by email delivery and/or confirmation only. No physical product will be shipped. All purchases will be delivered by email immediately after payment has been processed and approved.

Returns

Since voiceovercoach.com.au is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site.

However, we realise that exceptional circumstances can take place with regard to the character of the product we supply.

Therefore, we DO honour requests for refunds for the following reasons:

non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted in writing within 7 days from the order placing date. Otherwise the product will be considered received and downloaded;
download and unzipping issues: it may happen so that you are having problems while downloading the product or unzipping it. Claims regarding such issues must be submitted by email or telephone with 3 days of purchase. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within 3 days may result in a refund decline;
major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our approval. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements OR, at customer’s choice, replacement of the product of the same or around the same value can be offered;
product not-as-described: such issues should be reported within 3 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honoured. Samples of all downloadable products are available for evaluation purpose prior to purchase.

Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the preview page of each product. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.

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Testimonials

Justine Puy

Working with Abbe was such a privilege and what I gained in confidence, I owe to her valuable knowledge of the voice and the industry. I contacted Abbe to produce a new demo and to broaden my skills and abilities. I had such a ball making my demo and Abbe was able to draw out the best in me. She has an incredible ability and sensitivity when it comes to helping create the perfect atmosphere for your reads. If you are looking for some coaching then look no further ‘cos Abbe is the lady you have been looking for.

Jessica Clarke

Working with Abbe was the best thing I could have done to kick-start my voice over career. The most skilled and experienced voice over artist in the country, she’s also a wonderful, passionate teacher who genuinely cares about her students’ progress. I made my demo with Abbe and was accepted by Australia’s leading voice over agency, EM Voices. I can’t recommend her highly enough – you won’t find a teacher with more expertise in the world of voice over than Abbe. She’s the greatest.

Fiona Reed

Crime Scene Investigator and Voiceover Artist

I finally ‘got it’ when I did Abbe Holmes’ voice over course. Using the techniques I learnt from Abbe, I am now getting work which is a dream come true for me. The feedback I’ve been getting is great and I’m feeling more and more confident and proud of my work. I would highly recommend Abbe to anyone who is serious about getting into voice over.

Adam Cook

Head of Acting, Bachelor of Performing Arts (Stage and Screen) Actors Centre Australia

Abbe Holmes is a sensational teacher in the art of the voice over.

In her classes she keeps the focus practical and specific to the challenges and techniques of voice over, providing priceless guidance and advice. Year after year our students come away from her classes with vital and impressive marketable skills.

I highly recommend her to anyone interested in exploring this exciting and highly competitive aspect of our industry.

Rosie Traynor

Voice Over Artist

I’ve had the pleasure of working with Abbe as a personal voice coach. It was a fabulous experience! You’re in safe hands with Abbe. With so much experience in the voice over business, Abbe generously shares her wealth of knowledge. She instinctively knows how to get the best possible performance and is relentless in her pursuit of the perfect read. She is great at communicating what’s required and tailors the training to meet each individual’s needs.

A sound investment. Two thumbs up!

Alyson Standen

Professional VoiceOver Artist Sydney EMVoices

Testimonial

Working with Abbe is a dream. She is an exceptional voiceover coach with decades of experience. Abbe will help you elevate your skills whether you’re starting out or already working as a seasoned professional. I always go to Abbe before I re-cut my voice demo. Her input and direction is invaluable. Thanks Abbe. See you next year!

Maurice Wan

Voice Artist Singer Actor

Abbe’s been central to the growth of my professional voiceover career since I approached her in 2017 for coaching. I was a blank canvas, with zero idea of the world of voiceover. She’s a role model who not only guided me on effective performative and strategic elements but also taught me to understand and hone my own branding and how to stay relevant. She’s an oracle within the VO community and has been actively engaged in the evolving industry landscape for decades, generously sharing her wealth of knowledge. Highly recommended is an understatement.

Philip Hayden

Philip Hayden - Director of Howard Fine Acting Studio: Australia

Abbe Holmes is the best at what she does! We've engaged with Abbe for years and she never fails to deliver an extremely exciting part of our program. Her passion and years of experience mean she provides both excellent technique training and up-to-date industry insights.
Highly recommended!