Shipping and Returns
All products purchased at voiceovercoach.com.au are sold as non-tangible irrevocable goods and therefore shipping is by email delivery and/or confirmation only. No physical product will be shipped. All purchases will be delivered by email immediately after payment has been processed and approved.
Since voiceovercoach.com.au is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site.
However, we realise that exceptional circumstances can take place with regard to the character of the product we supply.
Therefore, we DO honour requests for refunds for the following reasons:
- non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted in writing within 7 days from the order placing date. Otherwise the product will be considered received and downloaded;
- download and unzipping issues: it may happen so that you are having problems while downloading the product or unzipping it. Claims regarding such issues must be submitted by email or telephone with 3 days of purchase. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within 3 days may result in a refund decline;
- major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our approval. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements OR, at customer’s choice, replacement of the product of the same or around the same value can be offered;
- product not-as-described: such issues should be reported within 3 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honoured. Samples of all downloadable products are available for evaluation purpose prior to purchase.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the preview page of each product. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.
Free Audio Program
Sign up to my e-news and get a free audio program that answers the 10 most common questions asked about voiceover: